Refund policy

OakStoneLiving Refund and Return Policy

 

 

1. Overview

 

This policy applies to all purchases made through the OakStoneLiving website (hereinafter referred to as "the Store"). As a dropshipping store, we source products from various suppliers. Our priority is your satisfaction, and we strive to make the return and refund process as smooth as possible.

 

2. Returns and Exchanges

 

 

2.1. Eligibility for Return

 

Products are eligible for return only under the following conditions:

  • Defective or Damaged Product: The product received is physically damaged or has a manufacturing defect.

  • Incorrect Item: The product received is different from what was ordered (e.g., wrong size, color, or model).

2.2. Non-Returnable Items

 

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Personal care items (e.g., bath products, certain beauty tools).

  • Perishable goods (e.g., food items, flowers).

  • Customized or personalized items.

  • Gift cards.

  • Items marked as Final Sale.

 

2.3. Condition of Returned Item

 

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging with all tags, labels, and accessories intact.

 

3. The Return Process

 

 

3.1. How to Initiate a Return

 

  1. Contact Us: Send an email to [Oakstoneliving1@gmail.com] with the subject line: "Return Request - Order # [Your Order Number]".

  2. Provide Details: Include the following information in your email:

    • Your Order Number.

    • Name of the product(s) you wish to return.

    • Reason for the return (e.g., Damaged, Incorrect Item).

    • Mandatory: Attach clear photographs or a short video demonstrating the damage or defect.

  3. Wait for Approval: Our team will review your request within 2-3 business days and check with our supplier. We will notify you of the approval or rejection of your return.

 

3.2. Return Shipping (Crucial for Dropshipping)

 

  • If your return is approved, we will provide you with the return shipping address, which may be the supplier's warehouse or a designated facility.

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the return is due to a verifiable defect, damage, or an incorrect item shipped by us/the supplier.

  • Trackable Shipping: We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

4. Refunds

 

 

4.1. Refund Processing

 

Once your return is received and inspected by the supplier/warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, UPI, etc.) within 3-5 business days.

     

  • Shipping Costs: The original shipping costs (if any) are non-refundable. If you receive a refund, the cost of return shipping (if paid by OakStoneLiving) may be deducted from your refund.

 

4.2. Delayed or Missing Refunds

 

If you haven't received a refund yet, please take the following steps:

  1. Check your bank account again.

  2. Contact your credit card company or bank. There is often some processing time (up to 5 days) before a refund is officially posted.

  3. If you have done all of this and still have not received your refund, please contact us at [Oakstoneliving1@gmail.com].

 

5. Cancellations

 

You may cancel an order only if it has not yet been processed or shipped by our supplier.

  • To request a cancellation, contact us immediately at [Oakstoneliving1@gmail.com]

  • If the item has already been shipped, we are unable to cancel the order, and you will need to follow the standard return process (if applicable) upon delivery.

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